That's legit as hell... If i were a customer that'd be one of those pleasant surprise situations that i wouldn't expect at all.  You really can't get any more customer-friendly than that.  I salute you Pregame Staff!  

 You read my mind.

Doing the little things really adds up. Very impressive.

This is what sperates Pregame from the rest.  Nice 

It really feels great to see the replies of appreciation!

 Definitely a great program.  I've always been scared to buy multiple packages for this exact reason.

Nice Call!!!

Nice move!

Unknown said:

Introducing: Opposite Side Insurance

Pregame.com does it again as we continue to be the innovators in the Sports Betting Industry. First it was the Pregame Rewards Program where you earn money on every purchase you make along with earning points towards fabulous prizes for free.

Now it's Opposite Side Insurance. Have you ever bought 2 Big Picks only to have your two favorite cappers be on opposite sides? What do you do you paid for both picks and don't know who to play?

Starting now, you never have to worry about this problem again: if you buy 2 different pick packages whose top ranked pick is opposite, simply email [email protected] with the details of what you bought and I will confirm the sale and will credit your account with the amount of BOTH packages within 24 hours! This way, you can buy without fear of the dreaded opposite side - and if you do run into opposite sides you can immediately buy other picks so you have action that night (knowing you'll get full credit for the first two packages you bought).

Keep in mind:
* Insurance only applies to a cappers top rated play in the package (if there's only one pick in the package, it applies to that pick, but does not apply to the lesser rated picks in a multi-pick package; opposite side in such cases do not significantly take away the value of what you purchased).
* If the Package clearly states the specific game you are buying (such as a Monday Night Game) and you buy more than one such game-specific package you are clearly running into a good chance of being opposite sided, and thus the insurance would not apply.
* Your insurance credit will be for the combined amount of cash and Pregame Dollars spent on BOTH packages (yes, you even get credits on your credits if opposite sided)!

Another program in Pregame.com's ongoing effort to treat our customers the best!

Man, this was handled quickly. I saw someone asking what to do earlier today about this happening. Way to go, Marco.

Any other thoughts on the value of this - or how we could improve the program?