Before you go and ask for a refund on futures, realize that they're offering to transfer your account and all pending futures bets to Betanysports.eu.
If you go to that new site, it looks a lot like 5dimes, and clearly runs on the same platform and offers the same bets as far as I can tell from a quick scan.
When I chatted with customer service at 5dimes, they said that I could transfer ALL pending bets, or none. You can't pick and choose which ones you want to keep and which ones you want refunded.
For me personally, I have several great payout futures that I wanted to hang onto (Biden at +900, Celtics at +2500, etc) so I gave up the possibility of having some losing futures refunded and had them all transferred. Definitely take a look and do the math before you commit.